Please submit a ticket on our support portal HERE.
You can access Acuant support portal at https://support.acuant.com. New users can register and create an account using a valid email address. You will need to verify the new account by clicking a verification option in the email. If you do not receive an email after registration, please check your spam/junk folders and be sure to add our e-mail as an approved sender so it is not blocked by any spam filters. Once you have registered, you can login to the portal, and submit a support ticket.
Thank you for being a valued Acuant customer.